Why calls still matter
Many customers in the Gulf and Yemen write on WhatsApp first. But a large part of them still call: an older customer, a patient who wants to book quickly, a buyer who wants to hear a voice before placing an order, or someone who found your number on a map late in the evening.
When nobody picks up, many callers do not leave a message. They call the next business on the list. A missed call is often a missed customer, and you rarely find out who it was or what they wanted.
A person at the front desk solves part of this, but only during working hours, and only one call at a time. That is the gap an AI voice receptionist is built to close.
What the voice receptionist does
The voice receptionist is one of our AI employees. It answers your business calls in a calm, clear voice and follows the rules you agree with us. According to its package on our site, it:
- Answers calls 24 hours a day, including nights, weekends and holidays.
- Speaks Arabic and English.
- Books appointments directly in your calendar.
- Takes messages when a caller wants to reach you.
- Passes urgent calls to you.
- Sends you a summary of every call on WhatsApp.
The package includes a monthly allowance of call minutes, and extra minutes are charged per minute. You can see the details and the current price on our services page.
A typical call, step by step
Here is how a call might go for a small clinic or a service business, as an example.
- A customer calls at 10 at night. The receptionist answers after a short greeting with your business name.
- The customer asks about opening hours and whether a booking is possible tomorrow. The receptionist answers from the information you gave us and checks the free times in your calendar.
- The customer picks a time. The receptionist books it and repeats the details so there is no confusion.
- A few minutes later, a short summary arrives on your WhatsApp: who called, what they asked and what was booked.
If a caller asks something outside what it knows, it does not guess. It takes the question and the caller's details, and you see them in the summary. For a clinic, it never gives medical advice. Questions about symptoms or treatment always go to you or your staff.
You stay in control
An AI receptionist is useful only if it behaves the way your business does. That is why we start with one session to understand your work before anything is built. In that session we agree on:
- What it may answer alone: hours, location, services, how to book, and similar common questions.
- What counts as urgent: for example, a large order, an existing client with a problem, or a supplier you are waiting for.
- What it must never say: prices you prefer to give yourself, promises about delivery, or anything you want to handle personally.
- The tone: formal or warm, short or more detailed.
We test it on calls that sound like your real customers before it answers anyone. After launch, the call summaries show you exactly what callers ask. If a question comes up often, we add a clear answer, and the receptionist gets better at your work over time.
Phone calls or WhatsApp: which do you need
Both employees answer customers, but on different channels. This short comparison can help you choose.
| Voice receptionist | WhatsApp receptionist | |
|---|---|---|
| Channel | Phone calls | WhatsApp messages |
| Best for | Customers who prefer to call | Customers who prefer to write |
| What you receive | A summary of every call on WhatsApp | The full conversation in your WhatsApp |
| Languages | Arabic and English | Arabic, more depending on the package |
If most of your customers write, start with WhatsApp. If your phone rings often and you miss calls, the voice receptionist is the clearer first step. Some businesses need both, because their customers use both.
Is it right for your business
A voice receptionist makes sense when calls come in after hours, when your staff are busy with customers in front of them, or when you are a small team and every missed call hurts. It makes less sense if you receive only a few calls a week and can always answer them yourself.
If you are not sure, tell us how many calls you usually miss and when they come. We will tell you honestly whether it is worth it.
If you would like an AI receptionist to answer your phone, send us a message on WhatsApp and tell us a little about your calls.